Customer Service (877) 236-1945

Papercraftproducts

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Customer Service

  • Order Assistance

  • Shipping & Delivery

    We offer pricing options of:

    • FOB (freight collect or freight billed) - minimum order is $500 per shipment
    • Freight pre-paid - minimum order is $500 per shipment

    Contact your representative or email papercraft@igdesigngroup-americas.com to discuss

  • Returns & Replacements

    All sales are final. Damages must be noted on the freight bill when merchandise is delivered. Please inspect and count products upon delivery. Do not dispose of damaged items without approval from the customer service department.
    All claims must be made within 10 days of receipt of order. Please call customer service at (877) 236-1945.

  • Ordering

    Orders placed online will be processed and confirmed within 1 business day by our customer service team. Order confirmations will be sent at the time of processing to your registered email address and will advise as to any temporarily sold-out products.
    Our customer service team will also contact you to coordinate shipping and to discuss any payment information necessary.
    Please email papercraft@igdesigngroup-americas.com or call (877) 236-1945 with questions or concerns.

  • Payment, Pricing & Promotions

    We accept payment via check, wire transfer or credit card (VISA, MasterCard, American Express). No COD.
    Terms are available and subject to approval. An International Greetings USA credit application must be completed and signed on all applications.

  • Privacy & Security

    Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose. In general, you can browse the Site without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to use our services, we may require you to provide contact and identity information, billing information, shipping information and other personal information as indicated on the forms throughout the Site.

    We use your personal information to facilitate the services you request. We use your personal information in the file we maintain about you, and other information we obtain from your current and past activities on the Site to: resolve disputes; troubleshoot problems; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our User Agreement; and as otherwise described to you at the time of collection. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your personal information to identify users using multiple User names or aliases. We may compare and review your personal information for errors, omissions and for accuracy.

    You agree that we may use personal information about you to improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize the Site's content, layout, and services. These uses improve the Site and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site.

    As a matter of policy, we do not sell or rent any of your personal information to third parties.

    Disclaimer and Limitation of Liability: The information contained in this website is on an "AS IS" and "AS AVAILABLE" basis without any further representations or warranties of any kind. Under no circumstances shall International Greetings PLC be liable for any direct, indirect, incidental, special or consequential damages that may result from your use of or inability to use the International Greetings PLC website. This includes (but is not limited to) reliance on any information obtained from International Greetings PLC which results in errors, damaged files, viruses or failed performance. Moreover, neither International Greetings PLC nor any of its Associates guarantee that use of International Greetings PLC will be uninterrupted or without errors.

    Your Use of This Site: Your use of Papercraftproducts.com serves as your agreement and acknowledgement that you will follow our policies and agree to be bound by them. We always strive to provide product information as accurately as possible, however typographical errors may occur. International Greetings USA and papercraftproducts.com reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions after an order has been submitted; regardless of whether or not the order has been confirmed and your credit card charged.

    User Agreement & Acknowledgement: By accessing and using this papercraftproducts.com website, you agree that your access and use of this website is subject to these terms and conditions, as well as all laws that apply, as governed and interpreted pursuant to the laws of the state of Georgia, United States of America. All electronically transmitted purchase orders will be subject to the Terms and Conditions displayed.

    Terms and Conditions Subject to Change: Papercraftproducts.com reserves the right to revise, change and/or update this website without notice, so please check back each time that you access this website.

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